Refund & Cancellation Policy

01. Subscription & Billing Overview

Pulsewise is a subscription-based service billed on a monthly recurring basis. When you subscribe to a plan (Solo, Growth, or Scale), you are charged at the beginning of each billing cycle. All payments are processed securely through Stripe.

Your subscription automatically renews each month on the same calendar date as your original signup. You will receive an email receipt from Stripe after each successful payment.

Plan pricing is listed on our Pricing page. We will provide at least 30 days’ written notice before any price changes take effect.

02. How to Cancel

You may cancel your Pulsewise subscription at any time directly from your billing dashboard inside the app. No email, phone call, or support ticket is required — cancellation is entirely self-service.

To cancel: navigate to Settings → Billing → Cancel Subscription. You will be asked to confirm before the cancellation is processed.

If you encounter any issues with the self-service cancellation flow, you may also cancel by emailing support@pulsewise.io from the email address associated with your account.

03. What Happens After Cancellation

Cancellation takes effect at the end of your current billing period. You will retain full access to all features of your plan until that date. No further charges will be made after cancellation.

After your subscription ends:

• Your monitoring agents will stop reporting data within 24 hours.
• Dashboard access switches to read-only mode for 30 days, allowing you to export your data.
• After 30 days, your telemetry data, incident history, and AI diagnostics reports are permanently deleted.
• Your account credentials remain active. You can resubscribe at any time to restore service.

If you need more time to export data, contact support before the 30-day window expires and we will accommodate reasonable requests.

04. Refund Policy

We want you to feel confident trying Pulsewise. Our refund policy is straightforward:

Approved refunds are processed within 5–10 business days and returned to the original payment method. You will receive a confirmation email from Stripe once the refund has been issued.

05. Free Trial Policy

Pulsewise may offer a free trial period for new users. During the trial, you have full access to the plan’s features without being charged.

• You will not be charged until the trial period ends.
• You may cancel at any time during the trial without incurring any charges.
• If you do not cancel before the trial expires, your subscription will automatically convert to a paid plan at the listed price.
• We send a reminder email 3 days before your trial ends so there are no surprises.
• Free trials are limited to one per customer. Creating multiple accounts to extend trial access is a violation of our Acceptable Use Policy.

06. Plan Changes

You can upgrade or downgrade your plan at any time from the billing dashboard.

• Upgrades take effect immediately. You are charged the pro-rated difference for the remainder of the current billing cycle.
• Downgrades take effect at the start of the next billing period. You retain access to your current plan’s features until then.
• If your downgrade would result in exceeding the new plan’s server limit, you will be prompted to remove servers before the change takes effect.

07. Non-Refundable Situations

Refunds are not available in the following cases:

• Cancellation after the 14-day initial refund window.
• Failure to cancel before the end of a free trial.
• Dissatisfaction with features that are documented and functioning as described.
• Account suspension or termination due to violation of our Terms of Service or Acceptable Use Policy.
• Partial months — we do not issue pro-rated refunds for unused days within a billing cycle (except for billing errors or outages).

08. How to Request a Refund

To request a refund, email support@pulsewise.io from the email address associated with your account. Include:

• Your account email address
• The reason for your refund request
• The date of the charge in question

Our support team will review your request and respond within 2 business days. We aim to resolve all billing inquiries quickly and fairly.

09. Billing Support

For any questions about billing, charges, cancellations, or refunds, contact us at:

Pulsewise Ltd · 24-26 Arcadia Avenue Fin009/Govonly, London, England, N3 2JU, United Kingdom · Email: support@pulsewise.io · Phone: +44 7988 524057

We believe in transparent billing. If something doesn’t look right on your invoice, please reach out — we’ll make it right.