For agencies

Defend every retainer with reliability evidence.

Per-client reliability scores, per-client routing, monthly reliability reports your account managers can paste straight into a renewal deck. Pulsewise turns ops work from an unbillable cost centre into the most defensible line item on the invoice.

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What client-managed ops actually feels like.

Four problems that surface for every agency that crosses about a dozen accounts.

Fifteen client environments, fifteen mental models

Each client picked their own provider, their own stack, their own conventions. Tracking the operational state of all of them through SSH bookmarks and a Notion page does not scale past about three.

The client emails before the dashboard pings

Finding out about an outage from the customer is the worst possible variant of finding out. It costs trust, it costs billable hours, and it makes the retainer harder to defend at renewal.

Tribal knowledge stays with whoever rebooted it

A junior engineer fixes a client server but never discovers the root cause. The next person to touch it inherits a black box and the same incident reappears in a slightly different costume.

Postmortems are reconstructed from memory

When the client asks what happened on Tuesday, no one wants to piece it together from Slack scrollback and SSH history. There needs to be a record that exists by default.

How the agency workflow lands.

Designed specifically for teams operating infrastructure they don’t own outright.

All clients on one canvas

Group hosts by client and environment using ownership tags. Filter the dashboard by account. The state of the entire portfolio sits behind a single login.

Briefs you can paste straight into the client thread

Every incident arrives with a written engineering brief. It reads like something an SRE would have typed — because that’s the level it’s pitched at. No translation step before forwarding it on.

Routing per client, not per workspace

Send each client’s alerts to their dedicated Slack channel, email distribution, or signed webhook. Ownership tags carry the routing automatically.

Ninety days of incident record

Scale-tier retention gives you a searchable timeline of every event for every client — what happened, why, and how it was closed.

Unlimited hosts on the Scale plan

Onboard a new client without recalculating monitoring spend. Pricing is flat regardless of fleet size.

A single product instead of a stitched-together stack

Stop maintaining a private collage of Uptime Robot, custom shell scripts, and a quarter-built Grafana. The agency workflow is what Pulsewise was designed for.

Day-to-day agency workflow

Onboard a new account

One curl on each of the client’s hosts. Tag them with the client name and environment as part of the install.

Scope the routing

Set up the alert rules and route notifications to the client’s dedicated Slack channel or email distribution.

Run it proactively

The portfolio dashboard surfaces every incident across every account. Catch and resolve issues before the client touches a keyboard.

Hand back a record

Pull the timeline for the renewal review. Forward the diagnosis briefs verbatim. Show the client the work, not just the invoice.

“We were juggling five separate monitoring systems for twelve clients. Pulsewise collapsed that into one workspace. When something breaks on a client box now, the diagnosis brief lands in our channel and we paste it straight into theirs.”
— Technical lead, web development agency