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Acceptable Use Policy

Effective date: April 1, 2026 · Last updated: April 10, 2026

01. Scope & Purpose

This Acceptable Use Policy (“AUP”) governs your use of the Pulsewise platform, including the web dashboard, monitoring agent, API, and all related services (collectively, “the Service”). This policy is part of and supplements our Terms of Service.

Pulsewise is designed to help individuals and teams monitor, observe, and diagnose their own infrastructure. This policy exists to protect the integrity of the Service and the security of all customers. By using Pulsewise, you agree to comply with this AUP.

02. Authorized Use

You may use Pulsewise only to monitor infrastructure that you own, lease, or have explicit written authorization to manage. Authorized use includes:

  • Installing the Pulsewise agent on servers you own or are authorized to administer.
  • Monitoring system metrics, service health, and resource utilization on your own infrastructure.
  • Using AI diagnostics and incident analysis features for your monitored servers.
  • Accessing the API to integrate Pulsewise data into your own tools and workflows.
  • Configuring alerts, notifications, and team access for legitimate operational purposes.

You are responsible for all activity that occurs under your account, including actions taken by team members you have invited to your workspace.

03. No Illegal Activity

You may not use the Service for any purpose that is unlawful or prohibited by applicable local, state, national, or international law. This includes, but is not limited to:

  • Monitoring infrastructure involved in illegal operations, including fraud, money laundering, or distribution of illegal content.
  • Using the Service to facilitate, support, or conceal criminal activity of any kind.
  • Violating export control laws, economic sanctions, or trade regulations by providing access to the Service in restricted jurisdictions.
  • Using the Service in connection with the development, production, or distribution of weapons, illegal surveillance tools, or other prohibited technologies.

04. No Unauthorized Access

You may not attempt to gain unauthorized access to the Service, other customers’ accounts, or any systems or networks connected to Pulsewise. Specifically, you must not:

  • Install the Pulsewise agent on servers you do not own or are not authorized to manage.
  • Attempt to access, tamper with, or probe the security of another customer’s workspace, data, or servers.
  • Reverse-engineer, decompile, or disassemble the Pulsewise agent, API, or any part of the Service.
  • Circumvent authentication, authorization, rate limiting, or any other security mechanism of the Service.
  • Use automated tools (bots, scrapers, crawlers) to access or extract data from the Service without prior written permission.
  • Exploit vulnerabilities in the Service. If you discover a security issue, report it responsibly to support@pulsewise.io.

05. No Abusive or Harmful Use

You may not use the Service in ways that degrade performance, reliability, or availability for other customers. Prohibited activities include:

  • Generating excessive API requests, webhook calls, or agent traffic that constitutes a denial-of-service or resource exhaustion attack against Pulsewise infrastructure.
  • Using the Service to relay, proxy, or amplify network traffic for purposes unrelated to infrastructure monitoring.
  • Creating multiple accounts to circumvent plan limits, free trial restrictions, or enforcement actions.
  • Misusing alert and notification systems to send spam, harassment, or unsolicited communications to any party.
  • Submitting false, misleading, or fabricated data to the Service.

06. No Infringement of Third-Party Rights

You may not use the Service in any way that infringes the intellectual property rights, privacy rights, or other legal rights of any third party. This includes:

  • Monitoring servers or collecting data in a manner that violates applicable data protection laws (GDPR, CCPA, or equivalent).
  • Using the Service to collect, store, or process personal data of third parties without their informed consent or a valid legal basis.
  • Reproducing, distributing, or creating derivative works from any part of the Service, including documentation, UI design, or branding, without authorization.
  • Impersonating Pulsewise, its employees, or other customers.

07. No Malicious or Offensive Security Use

Pulsewise is an infrastructure observability tool — not a penetration testing, vulnerability scanning, or offensive security platform. You may not use the Service to:

  • Conduct reconnaissance, port scanning, or network enumeration against systems you do not own.
  • Use monitoring data or AI diagnostics to identify and exploit vulnerabilities in third-party systems.
  • Deploy the Pulsewise agent as a persistence mechanism, backdoor, or command-and-control component on compromised systems.
  • Correlate or aggregate data collected through the Service with data from unauthorized access to third-party networks.
  • Use the Service to support red-team operations, bug bounty activities, or security research on systems without explicit owner authorization and appropriate legal agreements.

If you are a security researcher who wishes to test Pulsewise itself, please contact us at support@pulsewise.io to coordinate a responsible disclosure process.

08. Fair Use & Resource Limits

Each Pulsewise plan includes defined limits on the number of monitored servers, data retention period, alert rules, and API requests. These limits are published on our Pricing page.

  • You may not exceed your plan’s server limit without upgrading.
  • API rate limits are enforced per workspace. Sustained abuse of rate limits may result in temporary throttling or suspension.
  • The monitoring agent must be configured using standard Pulsewise settings. Modified agents that transmit excessive or non-standard data may be rate-limited or blocked.

09. Enforcement & Account Suspension

We reserve the right to investigate suspected violations of this AUP and take any action we deem appropriate, including:

  • Warning — notifying you of the violation and requesting corrective action within a specified timeframe.
  • Throttling — reducing your API rate limits or agent ingestion capacity.
  • Suspension — temporarily disabling your account while an investigation is in progress.
  • Termination — permanently closing your account and deleting associated data, with or without prior notice in cases of severe or repeated violations.

Where possible, we will attempt to contact you before taking enforcement action, unless the violation poses an immediate risk to the Service, other customers, or third parties. Accounts terminated for AUP violations are not eligible for refunds.

You may appeal an enforcement decision by emailing support@pulsewise.io within 14 days. Appeals are reviewed by a member of our team not involved in the original decision.

10. Reporting Violations

If you believe another customer is violating this AUP, or if you have encountered abuse originating from the Pulsewise platform, please report it to support@pulsewise.io with as much detail as possible. We take all reports seriously and will investigate promptly.

11. Changes to This Policy

We may update this AUP from time to time to reflect changes in the Service, legal requirements, or industry best practices. Material changes will be communicated via email or a notice on the Service at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Acceptable Use Policy, contact us at:

Pulsewise Ltd · 24-26 Arcadia Avenue Fin009/Govonly, London, England, N3 2JU, United Kingdom · Email: support@pulsewise.io · Phone: +44 7988 524057